Privacy Policy

Last updated: 9 July 2026

1. Who we are

Neofood B.V. (Neofood, we, us) operates the Neofood app, a B2B wholesale ordering app for registered business customers. Our registered address is Strickledeweg 53, 3125 AT Schiedam, The Netherlands. Chamber of Commerce (KVK) number: 97583421. Support and privacy contact: info@neofood.nl.

2. What data we collect

Account data: email address, display name, phone number, and company name, collected when you create or update an account using email/password, Google, or Apple Sign-In.

Company data: business name, VAT or tax number, and pickup contact details where these are supplied for B2B ordering.

Order data: products, quantities, prices, pickup details, purchase-order references, and order status history.

Messages and notes: order messages, order notes, pickup notes, and other information you submit in connection with an order.

Device data: a push-notification token used to deliver order-status alerts, generated only if you grant notification permission.

We do not collect payment-card data, precise location, or contacts. Customer accounts are never asked for camera or photo-library access. Staff accounts may grant that access only to photograph or choose product images for the catalogue; those images are stored as product photos.

3. Why we process this data

We process data to create and manage accounts; enable B2B orders; communicate about orders; send order-status notifications where enabled; process fulfilment and customer support; and meet legal accounting, tax, and audit duties.

4. Who processes data for us

We use the following service providers to run the app. They process data on our instructions for app functionality:

• Google Firebase and Google Cloud, in the europe-west4 region, for authentication, database, file storage, and server-side order processing.
• Expo, including the exp.host push-notification relay, to deliver order-status push notifications to your device.

We do not sell personal data or use advertising or cross-app tracking SDKs.

5. How long we keep data

Account profile data, synced cart and favorites, draft orders, push tokens, and account-bound notifications are deleted when you complete account deletion. Submitted orders and records necessary for tax, accounting, or audit purposes are retained for the period required by Dutch law. Retained records are no longer linked to an active Neofood account.

6. Your rights and account deletion

Under the GDPR, you may request access to, correction of, or deletion of your personal data, and you may request a copy of it. You can delete your account in the app at Profile > Delete Account. This permanently deletes your Firebase Auth account and profile, synced cart and favorites, draft orders, and account-bound notifications. Submitted orders are retained only as described above. For other privacy requests, contact us at info@neofood.nl.

7. Children

Neofood is a business-to-business ordering tool and is not directed at, or knowingly used by, children.

8. Changes to this policy

We may update this policy from time to time. Material changes will appear here with an updated Last updated date.

9. Contact

Questions about this policy or your data can be sent to info@neofood.nl.